IT basics

A general introduction to common IT topics when starting out.

Authors

Affiliations

Daniel B. Ibsen

Steno Diabetes Center Aarhus

Department of Public Health, Aarhus University

Anders A. Isaksen

Steno Diabetes Center Aarhus

Department of Public Health, Aarhus University

Luke W. Johnston

Steno Diabetes Center Aarhus

Department of Clinical Medicine, Aarhus University

Julie Knudsen

Steno Diabetes Center Aarhus

Warning

🚧 This website and most of its contents are often updated or modified. Many documents are at various stages of completion. 🚧

IT software, services, and hardware are all dependent on your location of employment: Aarhus University or Region Midt. Getting user access is usually done as part of the employment process. Once you have a user ID, here are some basic things you might need from IT.

Institute-specific details

Aarhus University

Specific support can be found on the Guides website or by contacting Aarhus University directly on their contacts page. Their guides are all available in either English or Danish.

• WiFi: Accessing internet is done with eduroam. Set up is done through their guide.
• VPN: When working remotely, many university and research services are only available by connecting to the university VPN. Use their Setup Guide.
• Personal drive: You can connect and access your personal drive from your computer by following these instructions.
• Shared drive(s): If you need access to a shared drive that your team or colleagues use, start with first requesting access to it. Once you get it, follow these steps to access it on your computer.
• Email and calendar: Setting up or accessing your email and calender is done by going through their Email FAQ Guide.

Region Midt

The regional IT infrastructure is designed around the user being connected to the regional network and working within a virtual workstation (Citrix), which can be accessed from any computer. “Citrix” is a cloud-based workspace app to access all Region Midt’s IT solutions. If you are using a Region Midt computer, all programs need to be opened through the Citrix app.

Access

To access Citrix you need to have a Region ID and log in with your MitID or scan your access card. If you need help with this, please ask Julie Knudsen julie.knudsen@rm.dk.

If you are working from a computer that does not have Citrix installed, you can get access through https://citrix.rm.dk/. Read the guide on how to install Citrix on a personal device. For further details about how to gain access from a personal device or outside of the region network, read about working from home or remote access.

• Personal drives: Regional employees have a personal OneDrive and a personal drive through “Stifinder” in Citrix. Files saved to the personal drive in Citrix are rather difficult to access, so we recommend using the OneDrive for personal files.
• Shared drives: SDCA has a regional SharePointsite called AUHSTDIC and several Teams SharePointsites. It depends on what kind information you need to save and share, whether you should use a shared drive or instead use other sources. Ask your research team wich drives they use.
• Email and calendar: You can open your email and calendar either through Citrix or Outlook.com.
• Office.com: Access OneDrive, SharePoint, Word, Excel etc. through office.com by logging in with your region email (regionID@onerm.dk) and your region password.

Printing

To use the Regional cloud printers you need to install them first:

• Open ‘Indstillinger’ (Settings) on your computer and go to ‘Bluetooth og enheder’ (Bluetooth and devices).
• Click on ‘Printere og scannere’
• Click the ‘Tilføj enhed’ (“Add device”) button and wait for it to search for network printers (‘USB eller netværk’). After a few seconds the option ‘Den printer, jeg søger efter, findes ikke på listen’ (“The printer that I want isn’t listed”) will apear beneath.
• Click on ‘Tilføj ny enhed manuelt’ (Add new device manually).
• Choose ‘Søg efter en printer i kataloget, baseret på placering eller funktion’ and click ‘Næste’ (“Find a printer in the directory, based on location or feature”) and click ‘Næste’.
• The names of printers at Aarhus University Hospital are prefixed 1_, so enter 1_ in the ‘Navn’ (Name) field and press Enter to find these.
• Double-click the printer to install it. Your standard printer should be 1_RM_A4_SH (for A4-size prints in black and white) but you can also add 1_RM_A4_Farve (for colour prints) or 1_RM_A3_Farve (for A3-size prints). Click ‘Næste’ and ‘Udført’ to complete the setup for each printer.
• Now you can send documents to the printers. The document will be physically printed when you log on to one of the printers with your Region ID and password or keycard.

IT support and guides

You can find IT support and guides on the Regions intranet. Help, support, documents or other services are almost only available through Citrix.

Regardless of which institution is your administrative employer, if you work primarily at SDCA, there are a number of helpful template files and other resources available on the SDCA SharePointsite AUHSTDIC. You can find relevant ones by asking your colleagues.

Note

This website and the documents contained within are aimed at researchers, PhD students, staff, and external collaborators.